Question 1

Where can I buy tickets?

Accepted Answer

Reservations can be made online through our website. If a date you are interested in is not shown on our calendar as available, please call us at 1 (415) 333-7077 and we may be able to open a tour depending on our availability.

Question 2

Do you cross the Golden Gate Bridge?

Accepted Answer

Absolutely! Our Classic Golden Gate Bridge is a highlight of San Francisco and our tours!

Question 3

What should I wear?

Accepted Answer

The weather in San Francisco changes daily and can even change from one area of the city to the next throughout the day. We find it's best to layer your clothing and be prepared to adjust for warmth or cool.

Question 4

Do your tours operate in the rain?

Accepted Answer

Since we are an open top tour, we do not run in the rain. We watch the weather very closely and if we need to cancel due to rain, we will contact you and offer a refund or reschedule based on your preference and our availability.

Question 5

Do I need to print my voucher or receipt?

Accepted Answer

Once your reservation is confirmed we will add your name to our daily passenger list, however it's helpful to keep your confirmation for tour information and instructions.

Question 6

What is the duration of the tour?

Accepted Answer

Our Classic tours last 90 minutes, private chartered tour times vary.

Question 7

Do you offer team building, wedding or birthday tours?

Accepted Answer

Yes! Please contact us directly for information and booking of chartered specialty tours at sffiretruck@gmail.com or 1 (415) 333-7077.

Question 8

Is there an age limit?

Accepted Answer

We welcome all ages! Children under 2 are free if on a parent's lap.

Question 9

Do I need to arrive earlier than the departure time?

Accepted Answer

Yes, please arrive at least 20-30 minutes prior to your tour time to ensure a timely departure and give yourself time to park.

Question 10

Where do your tours start and end?

Accepted Answer

Our classic tours begin and end at 650 Beach Street in Fisherman's Wharf.

Question 11

Is there parking available?

Accepted Answer

There is a parking garage available immediately across from where we depart as well as lots of metered parking in the area.

Question 12

What is your cancellation policy?

Accepted Answer

For a full refund, we require 48-hour prior notice from the date and time of departure.

Question 13

Does the tour stop for photos along the way?

Accepted Answer

Yes, about halfway through the tour we make a brief stop for photos at Fort Baker, the base of the Golden Gate Bridge. It's a stunning view of the Golden Gate Bridge from below, looking across the Bay at the San Francisco skyline.

Question 14

Do you still offer fire gear for passengers to wear during the tour?

Accepted Answer

Authentic fire jackets are offered at the start of each tour.

Question 15

Is this tour wheelchair accessible?

Accepted Answer

Unfortunately, our vintage fire engine does not have wheelchair accessibility. However, we strive to accommodate guests to the best of our ability. Please contact us in advance with any questions about accessibility.

Question 16

Do you offer Alcatraz tour packages?

Accepted Answer

As of right now we are not offering our Alcatraz tour packages, however these reservations can be made separately through each of our websites. For Alcatraz tickets: www.alcatrazcruises.com

Question 17

Is there a place I can store my luggage while taking the tour?

Accepted Answer

n store my luggage while taking the tour?
There is not a secure place to store bags at our departure location. We recommend you store at your hotel which can be handled by the concierge even before or after checkout. We do not recommend storing any items of value in your vehicle.

Question 18

Are there restroom stops for this tour?

Accepted Answer

There are restrooms nearby at the starting point and end of our tour that we can direct to.

Question 19

Is gratuity included in the tour price?

Accepted Answer

Gratuity is not included in booking price but always appreciated by our crew for a job well done!

1-415-333-7077

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